Shipping policy

Shipping

All items ordered and paid for will ship within 1-3 business days unless otherwise noted in the product description. Once shipped, please allow approx. 5 to 7 business days for your order to arrive with standard shipping.

We are unable to ship to forwarding addresses. If an order is placed with a forwarding shipping address, the order may be canceled automatically by our system.

Order Cancellation or Changes:

We work hard to help you get your orders as quickly as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. Unfortunately, NO changes can be made to your order once it is placed, including address changes.

Order Issues:

If you have any problems with your order (not received, not what you were expecting, etc.) PLEASE contact us so that we can make it right. If your order arrives damaged or defective, please contact us immediately at sales@hillcitysoap.com so we are able to assist you and resolve the issue.

We will happily replace any damaged items, however, a photograph as proof of the damage/defect is required. If an item is missing from your order, please contact us within 48 hours of receiving the package and provide a photo of everything you received, as well as the packaging. With photographic proof, you do not need to go through the return process in order to receive a replacement. At this time, we are not able to refund items that arrive damaged.

Please keep in mind that the products you are buying are handmade and 100% natural so some variation from batch to batch is normal (slight changes in color for example). This does not have an effect on the product’s efficacy.

Please note: We are not able to refund original shipping charges as these are paid directly to the carrier. At this time, we do not refund orders for packages that are lost or stolen.